Feedback

We recognise everyone's right to lodge a complaint and are dedicated to upholding our duty of care by seeking to resolve any complaints received.

Complaints, comments and feedback are welcomed and may be submitted via communication methods such as by telephone, email, letter or verbally.  The preferred method is via Council’s Online Feedback and Complaints Form.

Clients, or their authorised representative, may also raise a complaint by contacting:

My Aged Care 

Telephone: 1800 200 422, or

Write to: My Aged Care Complaints, PO Box 1237, Runaway Bay  QLD  4216

Aged Care Quality and Safety Commission

Telephone: 1800 951 822, or

Visit the Aged Care Quality and Safety Commission website.