Notifications & Figures

Water notices and billing

Fitzroy River Water issues property owners or tenants within the Rockhampton Region with a quarterly Water Usage Notice or Tenants Advice Only. Each includes detailed meter readings, consumption figures and relative graphs.

Water Usage Notice

This is for the property owner and states the amount of water used at the property, and the cost owing.

Property owners are required to pay the water access charges outlined on the Water Usage Notices. Residents who are renting should check their tenancy agreement with their Real Estate relating to water service charges as the resident may be required to pay access charges.

The How do I read my Water Notice Fact Sheet(PDF, 626KB) explains how to read your Water Usage Notice.

Council can now send your water usage notice direct to your inbox with eNotices. See the FAQs on the Rates Page of Councils website for details on how to opt-in to receive your notices via email. You can then download, save, print or just leave the notices in your inbox to access and pay on the go. 

Tenant Advice Notice

This is for the tenants of properties that are not owner occupied and does not require any action. These notices act as a tool for tenants to track and monitor their water usage. 

It is a legislative requirement, in accordance with the Water Supply (Safety and Reliability) Act, for Rockhampton Regional Council to send Tenant Advice Only water notices to properties that are not owner occupied.

Water pricing structure

Residential customers will be charged a quarterly tiered consumption rate. Charging for each quarter will be based on the graduated water usage tiers below;

• 0 to 75kL (at the cheapest rate)
• 76-150kL (at a medium rate)
• over 150kL (at a high rate set to discourage excessive usage).

Each layer of allocation is applied cumulatively over a three month period meaning that at the commencement of each new quarter, bills will reset to commence calculating from the cheapest rate again.

Non-residential customers will be charged on a single tier consumption charge. The current consumption charges can be found on the Water Access and Consumption Charges Fact Sheet.(PDF, 859KB)(PDF, 852KB)

How to pay your Water Usage Notice

Water Notices can be paid in person or via phone through Council’s Customer Service Centres, online payments can be made using Bpoint, and payments may also be made using Australia Post's Post Billpay system.

Residents in the Rockhampton Region who purchase and install water efficient products can apply to receive rebates under theResidential Rebate Scheme for Water Efficient Products Policy(PDF, 180KB).

Available rebates

• Washing Machines (WELS rated 4.5 stars)   $100 
• Shower Roses (WELS rated 3 star)               $25
• Dual Flush Toilets                                           $50
• Dishwasher (WELS rated 4.5 stars)               $100
• Stand-alone tanks                                          $250 maximum
• Integrated tanks                                             $500 maximum

Eligibility

To be eligible for a rebate, the requirements are:

• (a) Be the owner of a residential property in the Region; or
• (b) Be the tenant of a residential property in the Region and registered at the address on the Australian electoral roll. Where registration cannot be confirmed, alternative documentation must be provided to verify the tenancy for example drivers licence or utility notice; and
• (c) Have purchased and installed eligible water efficient product/s at a residential property in the Region and made a claim within 12 months of the product/s purchase as indicated from the date on the receipt.

A rebate can only be claimed for one of each water efficient product type per applicant; The rebate is for the retrofit of eligible water efficient products in existing residential properties only, with the exception of the purchase of new washing machines.

How to apply

• Review the Residential Rebate Scheme for Water Efficient Products Policy(PDF, 180KB)
• Complete the Residential Rebate Application Form(PDF, 342KB) and submit to Fitzroy River Water with a copy of the receipt as proof of purchase.

Fitzroy River Water attends to both planned maintenance and unplanned interruptions to water supply.

Planned Maintenance

You can view planned maintenance notices via Council's Public Notices.

Unplanned Interruptions

Unplanned interruptions to water supply can happen for many reasons including broken water mains, issues with water pump stations or human error (turning the water meter off).

Current service interruptions

Please note: This page is updated during business hours only (8am - 4pm weekdays). 

Fitzroy River Water undertakes several water samples at the Rockhampton and Mount Morgan Water Treatment Plants to measure the drinking water quality. This includes, Total Dissolved Solids (TDS), Sodium, Electrical Conductivity (E.C), Hardness and pH in the water. 

¹ Includes potable water supplied to Gracemere, The Caves, Nerimbera and to parts of the Capricorn Coast. 

Fitzroy River Water provides a weekly report on water consumption in the Region each Friday.

LSC = Livingstone Shire Council.

Fitzroy River Water reports on the accessible water storage volumes of the Rockhampton Barrage and Mount Morgan No.7 Dam in the Region. 

Storage Volume Levels

• Rockhampton Barrage - 96%
• Mount Morgan No. 7 Dam - 91%

Last Updated 08 November 2024.

There are currently no water restrictions within the Rockhampton Region.

All Rockhampton Regional Council residents are encouraged to continue their efforts with conserving water around their homes, business and garden. Take a look at our Community Education resources for information.

To view information about Mount Morgan, visit Major Projects page. 

All persons are warned that blue-green algae can be present in Fitzroy River Water's storage areas and may affect the health of the persons coming into contact with the water. The recreation hazard posed by blue-green algae varies according to the amount of algae present within the storage at any time.

The current recreation hazard level should be checked before recreational activities are undertaken. As the recreation hazard increases, so does the risk of being adversely affected through these activities.

The latest findings at Fitzroy River Water's recreational sites are below.

Please visit the Queensland Government’s Harmful algae webpage for more information.